Last updated: 8 July 2026
Your 14-day cancellation right
Because you buy this service at a distance, you normally have the right to cancel within 14 days of purchase and receive a full refund. However, our services are provided quickly and at your request. When you submit the intake form and ask us to begin, you expressly consent to work starting during the 14-day period and you acknowledge that:
- we may begin work before the 14 days have ended; and
- you lose the right to cancel once the service has been fully performed.
If you cancel after work has begun but before it is complete, we may charge a reasonable amount for the work already carried out, in proportion to the full service. If work has not yet started, you can cancel for a full refund (see below).
Before work starts
If you cancel before work has started, you may request a full refund. Payment processing fees may be deducted only where they cannot be recovered.
After work has started
Once the CV diagnostic, edit or rewrite has started, refunds are limited because the service is bespoke and time has already been spent reviewing your documents, subject to your cancellation right above and the diagnostic goodwill guarantee below.
Diagnostic goodwill guarantee
We want the £39 Diagnostic to be genuinely useful. If you buy the Diagnostic and feel the feedback was not useful to you, tell us within 7 days of delivery and we will refund it. We simply ask for a brief note on why, so we can keep improving.
Missing information
If you do not provide the documents or information needed to complete the service, we will contact you. If the information remains outstanding, the order may be paused or closed depending on the circumstances.
Revisions
Where a package includes a revision, it must be requested within 7 calendar days of delivery. Revisions must relate to the original service scope and target role.
Quality concerns
If you believe there is a problem with the work delivered, contact us promptly with clear details. We will review the concern and, where appropriate, make corrections or offer a reasonable remedy.
No outcome-based refunds
Refunds are not given because an employer does not shortlist, interview or appoint you. Recruitment outcomes are outside the control of any CV service.
How to request a refund or cancel
Email support@doctorcvclinic.co.uk with your name and payment reference. You may use a clear statement to cancel; you do not have to use a specific form.