Clear rules for bespoke CV work.

Last updated: 13 October 2026

Your 14-day cancellation right

For a service bought online as a consumer, you normally have until the end of 14 days starting the day after your contract is made to cancel without giving a reason. Email support@doctorcvclinic.co.uk. Send your notice before the cancellation period ends. You may use the model form below, but you do not have to.

Choosing when work starts

The intake form lets you choose to wait until the cancellation period ends or expressly request an earlier start. If you request an early start, you acknowledge that your cancellation right ends only when the agreed service is fully performed, and that a proportionate charge may apply if you cancel after work begins but before it is complete.

If you choose to wait, we schedule work after the cancellation period and check that your deadline can still be met. Please contact us before buying if your closing date is close.

Before work starts

You may request a full refund before work starts. No Stripe or other payment-processing fee is deducted.

Cancelling after work starts

If you cancel during the cancellation period, a charge for work already supplied applies only if you expressly requested an early start and we supplied the required cancellation information. We explain the calculation and refund the balance. If those conditions were not met, we do not charge for work supplied during the cancellation period.

For a single service, the deduction reflects the proportion of the agreed work actually supplied, measured against its total agreed price. It is not an automatic charge of the full price as soon as work begins.

Further Application Edits

Each £49 Further Application Edit is a separate order with its own 14-day cancellation right and start choice. We invoice only after accepting the vacancy, so a vacancy we cannot accept is never charged. If we accept a deadline and then cannot meet it for reasons within our control, we refund that £49 in full. Further statutory remedies are unaffected.

Review credit

If you buy a Supporting Information Edit for the same candidate within 14 days of receiving a £79 NHS/Trac Application Review, we deduct the £79 and invoice £70. If the edit is later cancelled and refunded, the refund is calculated on the £70 you paid for it.

Diagnostic goodwill guarantee

If the £39 Diagnostic feedback is not useful to you, tell us within seven calendar days of delivery and we will refund it. A brief explanation helps us improve. This goodwill guarantee is additional to your statutory rights.

Missing information and revisions

If documents are incomplete, we contact you before proceeding. We explain any effect on timing. Eligibility and timing for Further Application Edits are set out in the terms. Each included revision must be requested within seven calendar days of delivery and remain within the original scope and vacancy. Correcting our errors does not consume the included revision.

Quality concerns

If the service has not been delivered as agreed, email us with the details. We review the concern and offer an appropriate correction or remedy. Not being shortlisted, interviewed or appointed is not by itself a defect in the service, but we remain responsible for the quality and delivery of the work we agreed to provide.

Receiving your refund

Statutory cancellation refunds are made without undue delay and no later than 14 days after we are told you are cancelling. We use your original payment method unless you expressly agree otherwise, and do not charge a refund fee. Include your name and order or payment reference so we can locate the purchase.

Model cancellation form

Complete and return this form only if you wish to cancel. You can copy it into an email or print it. A different clear statement is also sufficient.

Nothing in this policy limits your statutory rights.