Service scope and client responsibilities.

Last updated: 16 October 2026

1. About the service

Doctor CV Clinic provides independent medical CV diagnostics, editing, proofreading and rewriting, plus reviews and edits of supporting information for NHS and Trac applications. We improve clarity, structure, role fit, chronology and professional presentation. We do not submit applications for you or provide legal, immigration or employment advice.

2. No guarantee of outcome

We do not guarantee an interview, job offer, recruitment outcome, visa outcome, registration outcome or application success. Employers and relevant bodies make those decisions. This does not limit your rights if our service is not supplied as agreed or with reasonable care and skill.

3. Accuracy and probity

You must supply accurate, complete and honest information. We will not knowingly invent, exaggerate or misrepresent experience, qualifications, registration status, duties or achievements. Check all facts and the final wording before using your documents. Follow the employer's application instructions.

4. Independent service

Doctor CV Clinic is independent of the NHS, GMC, NMC, HCPC, royal colleges, Trac, NHS Jobs, universities and employers unless expressly stated in writing.

5. Who carries out the work

Your documents are prepared by a UK-based medical CV editor familiar with NHS applications. You can contact us before purchase to ask about the editing process and whether the service fits your target role.

6. Information, documents and service scope

Turnaround begins after payment, receipt of complete documents and agreement that the stated deadline can be met. Do not upload identifiable patient information or unnecessary sensitive personal details. Our privacy notice explains how documents are handled.

The £149 Supporting Information Edit is your first application with us. It edits one existing draft for one advertised vacancy, using its job description and person specification, and includes a criteria map, an evidence bank and one revision. The criteria map lists each essential and desirable criterion, the wording that evidences it and whether that evidence is strong, thin or missing. The evidence bank sets out your strongest examples under common NHS criteria, with wording you can reuse, what each example can safely claim based on the information you supplied, and guidance on adapting it for another vacancy. It is yours to keep and use for later applications, whether you prepare them yourself or ask us for a Further Application Edit. It does not verify your qualifications, registration or experience, it is not careers advice, and it does not guarantee any outcome. The £79 NHS/Trac Application Review provides assessment, comments and a criteria map, rather than a rewritten draft or an evidence bank. CV service inclusions are shown next to their prices on the homepage. Additional work is only charged if you agree its scope and price first.

If you buy a Supporting Information Edit for the same candidate within 14 days of receiving your £79 review, we deduct the £79. Email us instead of using the checkout and we will send a Stripe invoice for £70.

Further Application Edits

After a Supporting Information Edit, you can use your evidence bank to prepare later applications yourself. If you would like us to edit one, it is a £49 Further Application Edit. It edits your existing draft for one new advertised vacancy, using the evidence bank from your first edit, and includes a fresh criteria map and one revision. This is optional, and it is not a subscription or a package: you pay only for each vacancy you ask us to edit and we accept. You approve the facts and submit your own applications.

Eligibility

A Further Application Edit is available for the same candidate within 12 months of the delivery of their Supporting Information Edit, for a similar kind of role. A substantially different role, such as a change of specialty or a move from a service post into training, needs a new Supporting Information Edit; we tell you before you pay. The edit is written to the vacancy's stated word or character limit. A draft and accurate examples are required; contact us first if you only have rough notes.

How to send a vacancy

Use the intake form and choose Further Application Edit. Enter your original order reference and supply the new draft, job description, person specification, vacancy reference or advert link, closing date and any word or character limit. Include your current CV. We check eligibility, scope and the closing date first. If we can accept the vacancy, we email you a £49 Stripe invoice. If we cannot, nothing is charged.

Timing

The usual turnaround is 3 to 5 working days after the invoice is paid, unless we agree a specific delivery date when we accept the vacancy. Working days exclude UK bank holidays and weekends. If you send several vacancies together, we confirm their order and expected delivery dates before invoicing.

Free not-shortlisted review

If you are not shortlisted for a vacancy we edited under a Supporting Information Edit or a Further Application Edit, send us the rejection within 30 days. We reply with a short written note on the likely reasons, based on the application and the person specification. It covers one review per vacancy edited. It is not a new edit, it cannot see the employer's scoring, and it does not guarantee a different outcome next time.

7. Revisions for other services

Where a CV service, Supporting Information Edit or Further Application Edit includes a revision, request it within seven calendar days of delivery and send the changes together. It covers reasonable changes within the original scope, vacancy and target role. Editing for a new vacancy is not a revision: if you want us to do it, it is a separate Further Application Edit. A new role or document set may require a separate quote. Corrections to our errors and statutory remedies are separate from these revision limits.

8. Turnaround and deadlines

Unless we agree a specific delivery date, the usual 3 to 5 working day turnaround is an estimate. We tell you if missing information or a queue affects your delivery date. If your deadline is sooner, contact us before paying. If you have paid for a single service and we cannot accept its deadline, we refund that service in full.

For a Further Application Edit, we check the closing date before sending the invoice. If we accept a deadline and then cannot meet it for reasons within our control, we refund that £49 in full. This does not limit any further remedy you are entitled to by law.

9. Payment and order confirmation

Prices are in pounds sterling. The stated service price is the amount you pay, with no subscription or compulsory add-on. Payment is processed by Stripe before work begins. We do not store card details on this website.

We send an order confirmation by email with your service scope, the applicable terms, cancellation information and your start preference. Keep it with your Stripe receipt. Contact us if it has not arrived before work is due to begin.

10. Cancellation and refunds

Our refund policy explains cancellation, refunds, a model cancellation form and the £39 Diagnostic goodwill guarantee. You can choose in the intake form whether to request work during the 14-day cancellation period or to wait until it ends. A request to start early does not immediately remove your right to cancel. A proportionate charge may apply for work already supplied if you cancel within that period, subject to the conditions in the refund policy.

11. Responsibilities and quality concerns

We are responsible for supplying the agreed service with reasonable care and skill. You remain responsible for the truth of the information you supply, checking the final documents, meeting the employer's requirements and submitting your application. We are not responsible for employer decisions or delays caused by missing or late information you were asked to provide. Nothing in these terms excludes liability that cannot lawfully be excluded or restricts your statutory rights.

For a complaint, email support@doctorcvclinic.co.uk with your order reference and what you would like us to resolve. We review the concern and explain the proposed response. Where the work falls short of the agreed service, we will offer an appropriate correction or remedy.

12. Changes to these terms

The terms supplied when you purchase apply to that order. Later website updates do not retrospectively change your order or introduce additional charges. Any change to your agreed service requires your agreement.